Note: In section V you will find information on the changed due dates for installments for orders from July 1, 2026.
I. Scope
These supplementary terms of payment for payment upon invoice, payment by installments and payment by SEPA direct debit (the "Terms of Payment") shall apply as soon as you have selected one of the payment methods described in more detail below — payment upon invoice, payment by installments or payment by SEPA direct debit (the "Payment Method(s)") through one of the retailer’s sales channels described below—the online shop or the brick-and-mortar store (collectively, the “Sales Channel”).
For the purposes of these payment terms, “Online Shop refers to the digital sales channel operated by the merchant, and Brick-and-mortar Store” refers to the merchant’s physical retail locations. “Order” refers to both an order placed in the Online Shop and a purchase agreement concluded at the point of sale in the brick-and-mortar store. “Shipment or handover of goods” refers, depending on the sales channel, either to the shipment of the goods (Online Shop) or the handover of the goods at the point of sale (Brick-and-mortar Store).
These Terms of Payment shall thereby become an integral part of the contract for the purchase of goods and/or services (the "Contract") concluded between you and the merchant operating the Sales Channel (the "Merchant") and shall prevail over any conflicting additional terms and conditions of the Merchant.
With the binding conclusion of your order via the Sales Channel (the "Order"), you give your consent to these Terms of Payment and you confirm at the same time that you are at least 18 years of age, a consumer within the meaning of the statutory provisions and have full legal capacity.
In order to provide you with the Payment Methods for the payment of the Order as well as for the further processing of your purchase, the Merchant cooperates with payment institutions and technical service providers (the "Cooperation Partners"). Further information on the Cooperation Partners can be found in the supplementary data protection information, which you can access here (https://legal.paylater.payone.com/en/data-protection-payments.html).
II. General payment provisions
1. General provisions
These general payment rules shall apply to the Payment Methods referred to in the following sections III to V and shall be supplemented in each case by the special payment provisions described therein. In the event of contradictions, the special payment provisions shall take precedence over the general payment provisions in section II.
The Payment Methods have been integrated into the offer of the Sales Channel in order to provide you with various attractive payment options for the fulfilment of your payment obligation arising from the contract intended with the Merchant.
Whether the Payment Method you have chosen can actually be used depends on the result of the Risk Check described in section VI. If the result of the Risk Check is positive, you may bindingly conclude the Order via the Sales Channel and the selected Payment Method becomes part of the Contract between you and the Merchant.
In the course of the Merchant's cooperation with the Cooperation Partners, the purchase price receivable arising from the Contract concluded between you and the Merchant is assigned to Vereinigte Volksbank Raiffeisenbank eG, Darmstädter Str. 62, 64354 Reinheim (the "VVRB").
To ensure that your payments are properly recorded, it is essential that you correctly state the payment reference provided in the payment instructions in the “Purpose of Payment” field when making payments by SEPA bank transfer. The VVRB is generally entitled to reject payments that cannot be determined.
Consequently, payments are considered to have discharged the debt only if they comply with the specific payment instructions provided in the relevant payment information and include the payment reference number specified therein.
Please note that the Merchant remains responsible for all matters relating to the shipment, quality and delivery or provision of the purchased goods or services.
Please contact the Merchant directly with any questions regarding the status of the Order, the condition of the purchased goods or services, or the status of the shipment or returns. Please note that the payment methods in the Online Shop are currently not available if you provide a different shipping address (including so-called parcel stations or parcel shops). This restriction does not apply in Brick-and-mortar Stores, as the merchandise is handed over directly at the point of sale.
2. Returns
In the case of legitimate returns, you will generally receive a refund of any payments already made directly through the VVRB on behalf of the Merchant upon the Merchant's instructions.
Please note that the Merchant must have processed the return and reported to the Cooperation Partners via the technical interfaces that enable VVRB to initiate the refund.
For returns made at a Brick-and-mortar Store, the return is processed directly by the retailer’s physical store. The retailer then reports the return to its partners via technical interfaces, enabling VVRB to initiate the refund.
In this respect, there is no independent claim for reimbursement against the VVRB from the Contract concluded between you and the Merchant; any contractual claims must always be directed against the Merchant. Objections arising from the concluded Contract must always be raised directly against the Merchant.
The reporting of returns is fully automated via the technical interfaces with the Cooperation Partners, so that you usually receive your refund from the VVRB on behalf of the Merchant within a few days of the corresponding report from the Merchant.
In individual cases, a refund is also possible directly through the Merchant. This is particularly the case if the goods are returned later than 180 days after the Order via the Sales Channel or are reversed for any other reason. In these cases, you will be informed separately about the specific procedure of the refund.
3. Default of payment
If you have not made payment in full by the due date at the latest after receipt of the request for payment, you shall be in default without further ado and without a separate reminder, unless the failure to pay is due to circumstances beyond your control or to a valid objection raised in writing prior to the due date. Default also occurs if a partial amount is disputed and the undisputed part is not paid, or if your objection is rejected as unjustified.
In the event of late payment or a chargeback of a direct debit caused by at least gross negligence, costs may be incurred by VVRB which are to be reimbursed by you, unless you are not responsible for the breach of duty or can prove that no damage or only lesser damage has been incurred.
From the moment you are in default of payment, you will be charged default interest at a rate of five percentage points above the applicable base rate of the Deutsche Bundesbank per year (Section 288(1) of the German Civil Code (BGB)). The base rate is adjusted on January 1 and July 1 of each year and published by the Deutsche Bundesbank. In addition, you may be charged for all other costs incurred by the VVRB as a result of the late payment, in particular reminder fees, without prior notice, provided that you are responsible for the breach of duty or cannot prove that the damage was less.
VVRB is also entitled to refer outstanding claims to a collection agency for further collection, which may result in additional collection costs for you. You are obligated to reimburse these costs in accordance with the applicable legal provisions.
Warning: Failure to make payments or late payments can have serious consequences for you. These include, in particular, the reporting of negative information to credit bureaus (e.g., SCHUFA Holding AG), which can permanently impair your creditworthiness, as well as the initiation of legal action and enforcement proceedings to collect the outstanding debt. If you are having difficulty meeting your payment obligations, we strongly recommend that you contact VVRB at an early stage. In addition, you can contact recognized debt counseling services at any time, free of charge and in confidence, in accordance with the Act on Access to Debt Counseling Services for Consumers. Examples include Caritas Debt Counseling or Diakonie Debt Counseling (www.diakonie.de). You can also find an overview of debt counseling centers near you at www.eco24.de.
4. Early repayment
You have the right pursuant to § 500 BGB to repay the outstanding balance owed under the installment payment transaction in full or in part at any time before it is due. In the event of full or partial early repayment, you are entitled to a reduction in the total cost of the credit by the interest and other costs that would have been incurred for the amount repaid early over the scheduled term. Upon request, the VVRB will provide you without delay and free of charge with a statement of the effects of early repayment on your remaining payment obligations. For early repayment, please contact the VVRB in writing at the contact details provided to you in the payment information. No early repayment fee within the meaning of § 502 BGB will be charged for this installment payment transaction.
III. Payment upon invoice
When choosing payment upon invoice, you receive separate payment information from which the respective payment modalities result.
Payment is due in full within 14 calendar days of notification of shipment (Online Shop) or delivery of the goods at the point of sale (Brick-and-mortar Store) or provision of the service, and must be made by bank transfer to the bank account specified in the payment information.
Purchase on account is offered without charging interest or other fees for the payment deferral granted. The payment term is 14 calendar days. It therefore does not constitute financial assistance for a fee within the meaning of Section 506 of the German Civil Code (BGB) and is not subject to the provisions governing consumer credit agreements under Sections 491 et seq. of the German Civil Code (BGB). Should fees for the payment deferral be introduced in the future, the requirements of Directive (EU) 2023/2225 (CCD II) and Sections 491 et seq. of the German Civil Code (BGB) must be fully complied with.
In order to ensure that your payments are properly recorded, it is essential that you correctly state the payment reference provided to you in the payment information in the details of the payment.
IV. Payment by SEPA direct debit
When choosing payment by SEPA direct debit, you will receive a separate payment Pre-Notification ("Pre-Notification") in text form (Section 126b BGB) specifying the applicable payment terms.
Payment is due in full 14 days of notification of shipment of the goods (Online Shop) or the handover of the goods at the point of sale (Brick-and-mortar Store) or the provision of the service, and will be debited by SEPA direct debit from your bank account deposited with the Order.
In Brick-and-mortar Stores, the Pre-notification is typically provided to you as a printed document at the point of sale or via email to the address you provided.
In order to pay by SEPA direct debit for the Order, you issue a SEPA direct debit mandate to the VVRB upon completion of the Order and authorise the VVRB to collect payments from your bank account by SEPA direct debit. At the same time, you instruct your credit institution to redeem the SEPA direct debits drawn on your account by the VVRB. The creditor identification number of the VVRB is: DE54ZZZ00000008406.
The VVRB will then collect the amount due from your specified bank account on the due date as the direct debit creditor.
If there is a reduction in the payment amount between the Pre-Notification and the due date (e.g. due to refunds), the amount collected by SEPA direct debit may differ from the amount stated in the separate payment information.
You are obliged to ensure that the specified bank account has sufficient funds on the due date. The account-holding credit institution is not obliged to collect the SEPA direct debit if there are insufficient funds in the bank account.
General note: You can request a refund of the debited amount within eight weeks, starting from the debit date. The conditions agreed with your bank apply. You will be informed of the mandate reference number in the Pre-Notification.
If a payment by SEPA direct debit is charged back due to insufficient funds in the bank account, an unjustified objection by the bank account holder, incorrect or false information provided when the SEPA direct debit mandate was issued, or due to the cancellation of the current bank account, you will be in arrears without a special reminder, unless the payment is not made due to a circumstance for which you are not responsible.
In the event of a chargeback of the SEPA direct debit caused by at least gross negligence, the costs incurred by the VVRB as a result, such as chargeback fees of the account-holding bank, may be passed on to you, unless you can prove that no or only lesser damage was incurred.
The VVRB is entitled, in the event of a chargeback, to change the method of payment to the SEPA bank transfer procedure.
V. Payment by installments
When choosing payment by installments, the intended contract becomes an installment payment transaction (Teilzahlungsgeschäft) (non-gratuitous financing assistance (entgeltliche Finanzierungshilfe) - within the meaning of Section 506 (1) of the German Civil Code (BGB)).
Before you enter into a binding agreement for the installment payment option, you will receive the legally required pre-contractual information pursuant to Section 491a of the German Civil Code (BGB) in conjunction with Article 247, Sections 1 et seq. of the Introductory Act to the German Civil Code (EGBGB) in the form of the Standardized European Consumer Credit Information (SECCI) on a durable medium. The SECCI contains all essential information regarding the terms of the installment agreement, including the annual percentage rate (APR), total costs, and the term of the contract. Please read the SECCI carefully before selecting the installment payment option. You have the right to request pre-contractual advice regarding the terms of the installment agreement.
When selecting the instalment payment option and upon completing the Order, you submit two offers to the Merchant: firstly, to conclude the Contract and secondly, to structure the Contract as an instalment payment transaction in accordance with these Terms of Payment.
If the Merchant accepts the offer to conclude the Contract, the Risk Check described in section VI will automatically determine whether payment by installments is possible. If the result of the Risk Check is positive, the Merchant will accept your offer to structure the Contract as an installment payment transaction. The installment transaction must be in writing pursuant to Section 492(1) of the German Civil Code (BGB) in conjunction with Section 126b BGB. You will therefore receive, along with the confirmation via email, a complete copy of the contract on a durable medium containing all mandatory information pursuant to Section 492(2) of the German Civil Code (BGB) in conjunction with Article 247 and Section 6 et seq. of the Introductory Act to the German Civil Code (EGBGB). Upon receipt of this confirmation, the installment transaction becomes effective and the cancellation period begins to run, provided that all mandatory information is included.
Right of Withdrawal: You have the right to withdraw from this installment agreement within fourteen days without giving any reason. The withdrawal period is fourteen days from the date the installment agreement was concluded, i.e., from the date you received the contract confirmation via email containing all mandatory information in accordance with Section 492(2) of the German Civil Code (BGB). To exercise your right of withdrawal, you must inform Vereinigte Volksbank Raiffeisenbank eG, Darmstädter Str. 62, 64354 Reinheim, of your decision to withdraw from this installment agreement by means of a clear statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires. The VVRB will then assign the Merchant’s claim for installment payments, along with all associated rights, in particular the right to terminate the installment agreement in the event of a breach of contract.
The monthly installment amounts shall be collected by SEPA direct debit from the bank account named in the Order, which must be specified within the scope of an additional SEPA direct debit mandate to be issued. In this regard, the provisions of section IV apply.
Due dates of the first installment — applicable to orders up to and including June 30, 2026
The first payment is due on the 28th day of the month following notification of dispatch of the goods or provision of services, provided that the underlying Contract for the delivery of goods and/or provision of services has been validly concluded. Subsequent installments shall thereafter be due for payment on the 28th day of each month. The collection of the respective installment by SEPA direct debit shall take place accordingly on the due dates.
In the event of revocation of the SEPA direct debit mandate prior to payment of the last installment, the VVRB is entitled to change the method of payment to the SEPA bank transfer procedure.
Example of an installment plan (Ratenplan)
| Order date | 2022/11/04 |
| Shipment date | 2022/11/10 |
| Cash price | € 1,000.00 |
| Nominal interest rate (bound) | 11.99 % |
| Effective interest rate | 12.06 % |
| Interest amount | € 68.84 |
| Total amount | € 1,068.84 |
| Term | 12 months |
Monthly installment amount: EUR 89.07. For mathematical reasons, the amount of the final installment may differ slightly.
Number of installments: 12 installments are to be paid.
Due dates of installment amounts: The first payment is due on the 28th day of the month following notification of dispatch of goods or provision of services, provided the underlying contract for the delivery of goods and/or the provision of services has been validly concluded.
Subsequent installments are due for payment on the 28th day of each month.
Installment plan:
| Month | Total amount outstanding (remaining debt) before payment |
Installment | Due date |
|---|---|---|---|
| 1 | € 1,068.84 | € 89.07 | 2022/12/28 |
| 2 | € 979.77 | € 89.07 | 2023/01/28 |
| 3 | € 890.70 | € 89.07 | 2023/02/28 |
| 4 | € 801.63 | € 89.07 | 2023/03/28 |
| 5 | € 712.56 | € 89.07 | 2023/04/28 |
| 6 | € 623.49 | € 89.07 | 2023/05/28 |
| 7 | € 534.42 | € 89.07 | 2023/06/28 |
| 8 | € 445.35 | € 89.07 | 2023/07/28 |
| 9 | € 356.28 | € 89.07 | 2023/08/28 |
| 10 | € 267.21 | € 89.07 | 2023/09/28 |
| 11 | € 178.14 | € 89.07 | 2023/10/28 |
| 12 | € 89.07 | € 89.07 | 2023/11/28 |
The monthly installment amounts (annuities) already include the interest accruing in the event of contractual payment on a pro rata basis.
Due dates of the first installment — applicable to orders from July 1, 2026
The due date of the first installment is determined by the date of the notification of shipment (Online Shop), the date of delivery at the point of sale (Brick-and-mortar Store), or the date of service provision, provided the underlying Contract has been validly concluded:
- If the notification is issued up to and including the 3rd of a month (11:59:59 PM), the first installment is due on the 18th of the same month.
- If the notification is issued from the 4th of a month (12:00:01 AM) up to and including the 18th of a month (11:59:59 PM), the first installment is due on the 3rd of the following month.
- If the notification is issued from the 19th of a month (12:00:01 AM) up to and including the last calendar day of the month (11:59:59 PM), the first installment is due on the 18th of the following month.
Subsequent installments are then due for payment on a rolling basis on the same due date (the 18th or the 3rd) of each month. The respective installment is collected via SEPA direct debit on the due date.
In the event of revocation of the SEPA direct debit mandate prior to payment of the last installment, the VVRB is entitled to change the method of payment to the SEPA bank transfer procedure.
Example of an installment plan (Ratenplan)
| Order date | 2026/02/06 |
| Shipment date | 2026/02/10 |
| Cash price | € 1,000.00 |
| Nominal interest rate (bound) | 13.00 % |
| Effective interest rate | 13.00 % |
| Interest amount | € 64.76 |
| Total amount | € 1,064.76 |
| Term | 12 months |
Monthly installment amount: EUR 88.74. For mathematical reasons, the amount of the final installment may differ slightly.
Number of installments: 12 installments are to be paid.
Due date of the first installment: 2026/03/03
Subsequent installments: on the 3rd of each month
Installment plan:
| Month | Total amount outstanding (remaining debt) before payment |
Installment | Due date |
|---|---|---|---|
| 1 | € 1,064.76 | € 88.74 | 2026/03/03 |
| 2 | € 976.02 | € 88.74 | 2026/04/03 |
| 3 | € 887.28 | € 88.74 | 2026/05/03 |
| 4 | € 798.54 | € 88.74 | 2026/06/03 |
| 5 | € 709.80 | € 88.74 | 2026/07/03 |
| 6 | € 621.06 | € 88.74 | 2026/08/03 |
| 7 | € 532.32 | € 88.74 | 2026/09/03 |
| 8 | € 443.58 | € 88.74 | 2026/10/03 |
| 9 | € 354.84 | € 88.74 | 2026/11/03 |
| 10 | € 266.10 | € 88.74 | 2026/12/03 |
| 11 | € 177.36 | € 88.74 | 2027/01/03 |
| 12 | € 88.62 | € 88.62 | 2027/02/03 |
The monthly installment amounts (annuities) already include the interest accruing in the event of contractual payment on a pro rata basis.
In the event of a justified (partial) return or of an extra payment (an unscheduled (partial) amortization made by the customer), the total amount payable is reduced. In this case, a new installment plan is issued. The monthly amount of the respective installment generally remains unchanged; only the term of the installment payment transaction is shortened. Installments not yet due can in this case be paid at any time and without additional charges.
VVRB may terminate the installment payment transaction and demand immediate payment of the outstanding balance if you are in arrears with at least two consecutive installment amounts and with at least 10 percent in whole or in part, and you have been given an unsuccessful two-week deadline to pay the amount in arrears, with the statement that in the event of non-payment within the deadline, the entire remaining debt will be demanded.
VI. Risk checks
When selecting a Payment Method, your personal data is processed, in particular to determine whether you are likely to be able to meet your payment obligations and to protect you and the Merchant as well as the Cooperation Partners from fraudsters who might try to use the offered Payment Methods to commit crimes. At the same time, the Risk Check serves to protect you from the risk of excessive indebtedness.
Accordingly, the probability of a proper payment is determined based on the selected Payment Method (the "Risk Check") is determined. For this purpose, the Merchant transmits your personal data to the VVRB and, if applicable, to other Cooperation Partners.
The risk assessment is conducted in whole or in part based on the automated processing of your personal data, including profiling. If the risk assessment results in the rejection of your chosen payment method, you will be notified immediately and free of charge. In this case, you have the right to:
- receive an explanation of the decision made,
- present your own point of view, and
- request a review of the decision by a human agent. Please direct such requests to VVRB using the contact information provided in the payment details or to the merchant.
Further details on the processing and transmission of your personal data in connection with the Payment Methods to other responsible parties can be found in the supplementary data protection information, which you can access here (https://legal.paylater.payone.com/en/data-protection-payments.html).
Depending on the result of the Risk Check, the selected Payment Method will be available to you for subsequent payment of the Order.
VII. Final provisions
1. Change of personal data
You are obliged to inform the Merchant and, after assignment of the purchase price receivable, the VVRB immediately of any changes of name, address or communication data. To do so, please use the contact information provided to you in the payment information by e-mail.
Choice of durable medium for post-contractual declarations: To the extent that declarations by the lender after conclusion of the contract pursuant to § 492 para. 5 sentence 2 BGB are to be transmitted on paper or on another durable medium named in the contract at your choice (in particular pursuant to §§ 493 para. 3 and 7, 499 para. 1 and 2 BGB), you hereby choose the following durable medium for such communications:
Please select: ☐ Paper ☐ E-mail.
You may change this choice at any time by written notice to the lender.
2. Applicable law
The legal relationships established by these Terms of Payment are subject to German law.
3. Alternative dispute resolution
Neither the Merchant nor any other Cooperation Partner is willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
The European Online Dispute Resolution Platform of the European Commission can be found at https://ec.europa.eu/consumers/odr.
Notwithstanding this, as a consumer you have the right at any time to submit complaints in connection with this credit agreement to the supervisory authority responsible for the conduct of this installment payment transaction, the Federal Financial Supervisory Authority (BaFin), Graurheindorfer Str. 108, 53117 Bonn, Tel.: +49 228 4108-0, E-Mail: poststelle@bafin.de, www.bafin.de. Please refer to the BaFin website for the requirements and procedure for submitting a complaint.